Frequently Asked Questions
Everything you need to know about your Mohagni shopping experience.
What is the standard delivery time for orders?
For domestic orders, delivery typically takes 3 to 5 business days. International shipping varies by location but generally takes 7 to 12 business days depending on customs clearance.
How can I track my order status?
Once your order is dispatched, you will receive an email and SMS containing a unique tracking number and a link to the courier's portal to monitor your shipment in real-time.
What is your return and exchange policy?
We offer a 7-day return policy for unused items with original tags and packaging. If you receive a damaged or incorrect product, please contact our support team within 24 hours of delivery for a priority exchange.
Do you offer customization or stitching services?
Yes, we provide premium stitching services for our unstitched collections. You can select standard sizing or provide custom measurements on the product page before adding the item to your cart.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Cash on Delivery (COD) for eligible regions. All transactions are processed through secure, encrypted payment gateways.
Are the colors of the products accurate on the website?
While we strive to display colors as accurately as possible, slight variations may occur due to photographic lighting or your monitor settings. We ensure that the essence of the fabric and embroidery remains true to the images.